Digital delivery operations
Keep marketplace orders moving through every rush.
Dira gives delivery operations teams one queue for marketplace orders, store status and exceptions. When a POS fails or a store falls behind, the team sees it first and recovers it from one place.
4
1
0
POS injection failed
EX-3012 · DR-48231Store controller timed out. Bridge is retrying and the store tablet offers manual entry.
- 11:42:05Accepted · status synced to Uber Eats
- 11:42:06POS injection failed · timeout
- 11:42:36Retry 1 of 5 · backoff 30s
- 11:43:36Retry 2 of 5 · store notified
The situation
- Built for
- Off-premise and delivery operations teams running marketplace orders every service
- Covers
- Order flow, store availability, pause, busy mode, exceptions, POS failure and recovery
- Marketplaces
- Uber Eats integrated. DoorDash and Grubhub in development, targeted next.
Delivery runs on a chain of handoffs. Any link can fail quietly.
An order is accepted on a marketplace, mapped to the menu, injected into the POS, fired to the kitchen and handed to a courier. A POS timeout, an item that ran out or a store that paused and forgot to resume can break the chain without anyone noticing.
Delivery teams often hear about it last, from a guest complaint or a marketplace rating. Dira records every handoff in one event history, so the team sees a problem while there is still time to fix it.
- Built for
- Off-premise and delivery operations teams running marketplace orders every service
- Covers
- Order flow, store availability, pause, busy mode, exceptions, POS failure and recovery
- Marketplaces
- Uber Eats integrated. DoorDash and Grubhub in development, targeted next.
Why delivery shifts go sideways
Most problems are small and fixable. They become expensive when nobody sees them in time.
Failures surface late
A POS timeout or a mapping error often shows up as a missing order, discovered when the courier arrives.
Store status lives in many places
Pausing a store or slowing it down means visiting each marketplace tablet or portal separately.
Recovery depends on who is on shift
Workarounds live in people's heads. The next shift cannot see what was retried, re-entered or voided.
Cancellations leave loose ends
A guest cancels after the ticket fired, and the POS, the store and the marketplace disagree about what happened.
How Dira connects the workflow
One lunch service as the operations team sees it, from the pre-rush channel check to a clean handover.
- diraCommand/ Network · pre-service check10:30
Channel status
Uber Eats · all stores
STORECHANNEL- UESouth LamarS-0142 · POS connectedLive
- UELegacy WestS-0217 · POS connectedLive
- UEMontroseS-0088 · POS connectedLive
- UEDeep EllumS-0129 · opens 11:00Paused
DoorDash and Grubhub adapters are in development and targeted next. They join the same board as additional channels.
Illustrative interface · sample data
Channel status
Uber Eats · all stores
- UESouth LamarS-0142 · POS connectedLive
- UELegacy WestS-0217 · POS connectedLive
- UEMontroseS-0088 · POS connectedLive
- UEDeep EllumS-0129 · opens 11:00Paused
DoorDash and Grubhub adapters are in development and targeted next. They join the same board as additional channels.
The store team works from one tablet.
Orders from integrated marketplaces land in one queue. Pause, busy mode and item availability take one tap, and the change reaches the channel straight away.
New1
- UE#4821
Jordan M.
- 2× Classic sandwich
- 1× Large fries
Courier 6 min
Accept
In progress2
- DD#4819
Priya S.
- 1× Spicy sandwich
- 1× Peach shake
Courier 9 min
Entered manually · POS error
- GH#4817
Alex R.
- 3× Taquito combo
Courier 2 min
Ready1
- UE#4812
Sam T.
- 1× Classic sandwich
Courier arrived
- Pause a channel
- Stops new orders on that marketplace and records who paused it and why.
- Busy mode
- Adds prep time so quoted times stay honest during a rush.
- Mark an item out
- Removes it from channel menus until the store turns it back on.
- Manual entry
- When the POS is down, orders wait on the tablet to be keyed in and marked done.
Recovery is part of the flow
Failures happen in restaurants every day. Dira treats each one as a state with a next step, never as a missing order.
Idempotent intake
Every marketplace event carries an idempotency key. A retried webhook or a replayed order is recognized and never created twice.
Idempotency key per event
Retries with backoff
When a POS stops answering, Bridge retries on a schedule and tells the store early, while there is still time to make the order.
Backoff 30s, then 60s
Degraded mode and manual entry
A store with a failing POS keeps taking orders. The tablet lists them for manual entry and marks each one when it is keyed in.
Replay from the error queue
Failed steps wait in a queue with their full context. The team replays them once the cause is fixed.
Cancellations and voids
A cancellation after the kitchen fired sends a void to the POS and withdraws the ticket, with the marketplace status kept in sync.
- +0msCANONICALOrder DR-48212 ready for POS2 items · prepaid
- +5.0sADAPTERPOS unreachableStore controller timeout
- +5.0sGATEWAYDegraded mode for S-0217New orders queue; store tablet alerted
- +35sRETRYRetry 1 of 5 failedBackoff 30s, then 60s
- +3m 10sRECOVERYPOS back online · replayedCheck #1192 opened once (idempotent)
Who works the flow
Operations, stores, support and IT look at the same order history, each from their own side.
Off-premise operations
Watch the exception queue during service, recover failed orders and keep store status right on every channel.
- Command · Exceptions
- Connect
Store teams
Work the order queue on the tablet, pause or slow down when needed and key orders in by hand when the POS is down.
- Dira Store
Guest support
Find any order by ID and see exactly what happened to it, from webhook to courier handoff.
- Command · Order search
IT on call
See connection health per store and POS, inspect failed events and replay them once the cause is fixed.
- Bridge gateway
- Command · Connections
Questions delivery teams ask
See a lunch rush run through Dira.
We'll walk through a full order flow on sample data, including a POS failure and its recovery.